Support

Support and help center

Stuck somewhere on HeroReads or need to talk to the team. This page brings together common answers and a direct way to send a message.

  • Search the FAQ for quick answers.
  • Use the form if the FAQ does not cover your situation.
  • Include clear details so that support can help you faster.
Support hours

Support usually replies within one or two working days. During busy periods or special events it may take a little longer.

  • Normal support hours are Monday to Friday.
  • Time zone is based on the HeroReads operations region.
  • Urgent safety issues are prioritised when reported correctly.

Find help by topic

Start from these sections before sending a new ticket.

View full FAQ

General FAQ

Quick answers about HeroReads for both readers and creators.

Reader help

Issues with reading, library, or story access.

Creator guidelines

Rules, quality tips, and best practices for writers.

Coins and payments

Buying coins, using coins, and understanding charges.

Payouts for creators

Creator wallet, thresholds, and payout timelines.

Account and security

Password reset, suspicious activity, and privacy.

How to reach HeroReads support

Pick the option that fits your situation. Using in app support is usually the fastest way for us to understand your account and activity.

In app support

Send a ticket from inside your HeroReads account so we can see your account details and respond faster.

Open support from dashboard

Email support

Use email if you cannot log in or if you need to send attachments. Please include your username and a clear description.

Send an email

Report content

If you see spam, plagiarism, or unsafe content, report it directly from the story or chapter page or send the link here.

Report a problem
Important: HeroReads teams will not ask you for your password or full card details. If anyone claims to be support and asks for such information, do not share it and contact official support.

Send a support request

Please provide as much detail as possible. Do not include your password or any full card number in this form.

By submitting this form you agree that HeroReads can use the details provided to respond to your request and improve support quality.

Reporting urgent safety issues

If you need to report self harm content, child safety concerns, or threats of real world violence, use the Report content option inside the story or send a request through this page and mark the topic as Report content or user. Our team will treat such reports with high priority.

Report a safety issue